Terms and Conditions of Use
feedbk.ai – AI-Powered Survey Platform
By accessing or using feedbk.ai (“Service”), you agree to be bound by these Terms and Conditions. Please read them carefully before using our Service.
1. Definitions
- “We”, “Us”, “Our”: feedbk.ai, a product of UMFRAGO - Institut für Digitale Markt- und Meinungsforschung GmbH, Grundsteingasse 39/2/19, 1160 Vienna, Austria
- “User”, “You”, “Your”: Any person or entity using our Service
- “Survey Creator”: Users who create surveys using our platform
- “Survey Participant”: Individuals who respond to surveys
- “Content”: Any data, text, audio, or other materials uploaded or generated through the Service
The terms “survey” and “interview” are used interchangeably throughout these Terms.
2. Service Description
feedbk.ai provides an AI-powered survey and interview platform that enables:
- Creation and distribution of surveys with AI-moderated probing
- Text and voice-based survey responses
- Data collection and analysis of survey results
3. Use of AI
feedbk.ai uses artificial intelligence to conduct interviews, generate follow-up questions, and provide analysis.
Customer Responsibilities:
- Reviewing and approving all AI-generated content before use
- Ensuring AI outputs are suitable for your specific projects
- Making all final decisions based on AI-generated results
- Research design and methodological choices
AI Limitations:
- We do not guarantee the accuracy, completeness, or representativeness of AI-generated outputs
- AI responses may contain errors or inconsistencies
- Human review of AI outputs is strongly recommended
4. Research Validity
Unless otherwise agreed in writing:
- We do not guarantee statistical representativeness or validity of survey results
- We do not guarantee accuracy of AI interpretations or research conclusions
- Survey Creators are responsible for all methodological decisions
- Survey Creators are responsible for the appropriate use and interpretation of results
5. Account Registration and Eligibility
- You must be at least 16 years old to use this Service
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to provide accurate and complete information during registration
- You are responsible for all activities that occur under your account
6. Acceptable Use
You agree NOT to:
- Use the Service for any illegal purpose or in violation of any laws
- Collect personal data without proper legal basis or consent
- Create surveys that contain discriminatory, harassing, or offensive content
- Attempt to gain unauthorized access to the Service or its systems
- Interfere with or disrupt the Service or servers
- Use the Service to send spam or unsolicited communications
- Reverse engineer, decompile, or attempt to extract source code
- Resell or redistribute the Service without authorization
Survey Creators are responsible for:
- Ensuring surveys comply with applicable data protection laws (GDPR, CCPA, etc.)
- Obtaining appropriate consent from survey participants
- The content and legality of their surveys
- Informing participants about data processing purposes
7. Intellectual Property
Our Property:
- The Service, including its design, features, and technology, is owned by feedbk.ai
- Our trademarks, logos, and branding may not be used without permission
Your Content:
- You retain ownership of the surveys and content you create
- You grant us a limited license to host, process, and display your content as necessary to provide the Service
- Survey response data belongs to the Survey Creator, subject to data protection laws
No Model Training:
- We do not use your content or survey responses to train AI models
- We do not use your data to improve AI services for other customers
- We may use anonymized, aggregated data for platform analytics and performance optimization
8. Data Protection
- Data processing is governed by our Privacy Policy
- Survey Creators act as data controllers for participant data
- We act as a data processor on behalf of Survey Creators
- We implement appropriate technical and organizational security measures
9. Third-Party Services
The Service relies on third-party infrastructure and service providers, including but not limited to Amazon Web Services (AWS), AI model providers, and voice processing services.
- We are not responsible for the availability, performance, or actions of third-party services
- Third-party services are governed by their own terms and privacy policies
- We do not guarantee uninterrupted access to third-party services
- We may change third-party providers at any time without notice
10. Service Availability
- We strive to maintain high availability but do not guarantee uninterrupted service
- We may perform maintenance that temporarily affects availability
- We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice
11. Fees and Payment
- Certain features may require payment
- Prices are displayed in Euros and exclude VAT where applicable
- Payment terms are specified at the time of purchase
- Refunds are handled on a case-by-case basis
12. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided “as is” without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
- We are not responsible for the content of surveys created by users or participant responses
13. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- The content of surveys you create
14. Termination
- You may terminate your account at any time by contacting us
- We may suspend or terminate accounts that violate these Terms
- Upon termination, your right to use the Service ceases immediately
- Data retention after termination follows our Privacy Policy
15. Publicity
We may identify you by name and logo as a customer of feedbk.ai on our website and in marketing materials.
- Any goodwill arising from the use of your name and logo remains yours
- You may opt out of this by notifying us in writing at office@feedbk.ai
16. Confidentiality
Both parties agree to protect each other’s non-public information using reasonable care.
Standard exceptions apply:
- Information already in the public domain
- Information independently developed
- Information received from third parties without restriction
- Information required to be disclosed by law
17. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulations
- Internet or infrastructure outages
- Pandemics or public health emergencies
18. Changes to Terms
- We may update these Terms from time to time
- Material changes will be communicated via email or Service notification
- Continued use after changes constitutes acceptance of new Terms
19. Governing Law and Disputes
- These Terms are governed by the laws of Austria
- Any disputes shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria
- For consumers within the EU, mandatory consumer protection laws of your country of residence apply
20. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect.
For questions about these Terms, please contact us:
Email: office@feedbk.ai
Last Updated: February 2026