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Terms and Conditions

Terms and Conditions of Use

feedbk.ai – AI-Powered Survey Platform

By accessing or using feedbk.ai (“Service”), you agree to be bound by these Terms and Conditions. Please read them carefully before using our Service.

1. Definitions

  • “We”, “Us”, “Our”: feedbk.ai, a product of UMFRAGO - Institut für Digitale Markt- und Meinungsforschung GmbH, Grundsteingasse 39/2/19, 1160 Vienna, Austria
  • “User”, “You”, “Your”: Any person or entity using our Service
  • “Survey Creator”: Users who create surveys using our platform
  • “Survey Participant”: Individuals who respond to surveys
  • “Content”: Any data, text, audio, or other materials uploaded or generated through the Service

The terms “survey” and “interview” are used interchangeably throughout these Terms.

2. Service Description

feedbk.ai provides an AI-powered survey and interview platform that enables:

  • Creation and distribution of surveys with AI-moderated probing
  • Text and voice-based survey responses
  • Data collection and analysis of survey results

3. Use of AI

feedbk.ai uses artificial intelligence to conduct interviews, generate follow-up questions, and provide analysis.

Customer Responsibilities:

  • Reviewing and approving all AI-generated content before use
  • Ensuring AI outputs are suitable for your specific projects
  • Making all final decisions based on AI-generated results
  • Research design and methodological choices

AI Limitations:

  • We do not guarantee the accuracy, completeness, or representativeness of AI-generated outputs
  • AI responses may contain errors or inconsistencies
  • Human review of AI outputs is strongly recommended

4. Research Validity

Unless otherwise agreed in writing:

  • We do not guarantee statistical representativeness or validity of survey results
  • We do not guarantee accuracy of AI interpretations or research conclusions
  • Survey Creators are responsible for all methodological decisions
  • Survey Creators are responsible for the appropriate use and interpretation of results

5. Account Registration and Eligibility

  • You must be at least 16 years old to use this Service
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to provide accurate and complete information during registration
  • You are responsible for all activities that occur under your account

6. Acceptable Use

You agree NOT to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Collect personal data without proper legal basis or consent
  • Create surveys that contain discriminatory, harassing, or offensive content
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or servers
  • Use the Service to send spam or unsolicited communications
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell or redistribute the Service without authorization

Survey Creators are responsible for:

  • Ensuring surveys comply with applicable data protection laws (GDPR, CCPA, etc.)
  • Obtaining appropriate consent from survey participants
  • The content and legality of their surveys
  • Informing participants about data processing purposes

7. Intellectual Property

Our Property:

  • The Service, including its design, features, and technology, is owned by feedbk.ai
  • Our trademarks, logos, and branding may not be used without permission

Your Content:

  • You retain ownership of the surveys and content you create
  • You grant us a limited license to host, process, and display your content as necessary to provide the Service
  • Survey response data belongs to the Survey Creator, subject to data protection laws

No Model Training:

  • We do not use your content or survey responses to train AI models
  • We do not use your data to improve AI services for other customers
  • We may use anonymized, aggregated data for platform analytics and performance optimization

8. Data Protection

  • Data processing is governed by our Privacy Policy
  • Survey Creators act as data controllers for participant data
  • We act as a data processor on behalf of Survey Creators
  • We implement appropriate technical and organizational security measures

9. Third-Party Services

The Service relies on third-party infrastructure and service providers, including but not limited to Amazon Web Services (AWS), AI model providers, and voice processing services.

  • We are not responsible for the availability, performance, or actions of third-party services
  • Third-party services are governed by their own terms and privacy policies
  • We do not guarantee uninterrupted access to third-party services
  • We may change third-party providers at any time without notice

10. Service Availability

  • We strive to maintain high availability but do not guarantee uninterrupted service
  • We may perform maintenance that temporarily affects availability
  • We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice

11. Fees and Payment

  • Certain features may require payment
  • Prices are displayed in Euros and exclude VAT where applicable
  • Payment terms are specified at the time of purchase
  • Refunds are handled on a case-by-case basis

12. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided “as is” without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
  • We are not responsible for the content of surveys created by users or participant responses

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • The content of surveys you create

14. Termination

  • You may terminate your account at any time by contacting us
  • We may suspend or terminate accounts that violate these Terms
  • Upon termination, your right to use the Service ceases immediately
  • Data retention after termination follows our Privacy Policy

15. Publicity

We may identify you by name and logo as a customer of feedbk.ai on our website and in marketing materials.

  • Any goodwill arising from the use of your name and logo remains yours
  • You may opt out of this by notifying us in writing at office@feedbk.ai

16. Confidentiality

Both parties agree to protect each other’s non-public information using reasonable care.

Standard exceptions apply:

  • Information already in the public domain
  • Information independently developed
  • Information received from third parties without restriction
  • Information required to be disclosed by law

17. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Internet or infrastructure outages
  • Pandemics or public health emergencies

18. Changes to Terms

  • We may update these Terms from time to time
  • Material changes will be communicated via email or Service notification
  • Continued use after changes constitutes acceptance of new Terms

19. Governing Law and Disputes

  • These Terms are governed by the laws of Austria
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria
  • For consumers within the EU, mandatory consumer protection laws of your country of residence apply

20. Prize Draws and Competitions

As an incentive to participate, we occasionally run prize draws in connection with survey invitations. Unless expressly stated otherwise in the respective invitation, the following conditions apply:

  • The organizer of the prize draw is UMFRAGO - Institut für Digitale Markt- und Meinungsforschung GmbH, Grundsteingasse 39/2/19, 1160 Vienna, Austria. The respective client commissioning the survey is not the organizer.
  • Participation is voluntary and free of charge. There is no obligation to purchase or to use any paid services.
  • Eligible to participate are natural persons aged 16 or older who have fully completed the respective survey.
  • Participation is possible during the runtime of the respective survey; the draw takes place after it ends. The prize is specified in the respective invitation. Prizes cannot be paid out in cash, exchanged, or transferred.
  • The winners are determined after the survey runtime ends by random selection among all valid entries. Winners are notified by email. If there is no response within a reasonable period (usually 14 days), the claim lapses and a new draw may be held.
  • Employees of UMFRAGO and persons directly involved in running the prize draw are excluded from participation.
  • The processing of personal data in connection with the prize draw is governed by our Privacy Policy.
  • Legal recourse is excluded.
  • UMFRAGO reserves the right to cancel or amend a prize draw for good cause (e.g. manipulation, technical faults).

21. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect.

22. Contact

For questions about these Terms, please contact us:

Email: office@feedbk.ai

Last Updated: August 2026