Privacy Policy
In the following privacy policy, we inform you about the most important aspects of data processing on our website and our Survey Service. We collect and process personal data only on the basis of legal provisions (General Data Protection Regulation, Telecommunications Act 2021).
As soon as you access or visit our website as a user, your IP address and the beginning and end of the session are recorded. This is technically necessary and therefore represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
If you contact us - either via our contact form on our website or by email - the data you send to us will be stored by us for six months for the purpose of processing your request or in the event of follow-up questions. We use Formspree for the technical processing of our contact forms. Your email address, your message or research question, as well as the page URL and language are transmitted to and processed by Formspree.
Our service enables the creation of surveys with AI-powered probing. The following data is processed:
Data Processor: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg
Server Location: European Union
We do not sell your data to third parties.
Legal Basis: Performance of contract (Art. 6 para. 1 lit. b GDPR) or consent (Art. 6 para. 1 lit. a GDPR)
This also applies to the demo interview embedded on our website. The interview is only loaded after you click “Start the interview”.
When surveys are conducted by our customers, feedbk.ai acts as a data processor in accordance with Art. 28 GDPR. The customer who creates the survey is the data controller for the collected data of survey participants.
Survey participants should contact the respective survey creator for data protection inquiries.
We ask you not to disclose special categories of personal data according to Art. 9 GDPR in surveys (e.g., health data, ethnic origin, political opinions, religious beliefs), unless this is expressly the subject of the survey.
Survey Data:
After expiration, data will be automatically deleted unless legal retention obligations apply. Customers can request early deletion at any time.
Our service is intended for users aged 16 and over.
At the end of a survey, you can voluntarily sign up with your email address to receive invitations to future surveys. Signup uses a double opt-in process: it only becomes effective once you click the confirmation link in the email sent to you.
You can withdraw your consent at any time by sending an email to office@feedbk.ai. Your email address will then be deleted. Your data is not shared with third parties or with survey clients.
As a thank-you for participating, we occasionally run prize draws in connection with survey invitations. The controller for this data processing is UMFRAGO - Institut für Digitale Markt- und Meinungsforschung GmbH.
Separation from survey responses: The contact data collected for the prize draw is processed separately from the survey responses. Your responses remain anonymized and are not linked to your email address.
The participation conditions for prize draws can be found in our Terms and Conditions.
As a data subject, you generally have the right to:
If you suspect that violations of data protection law have occurred during the processing of your data, you have the option to complain to us or to the competent data protection authority.
We reserve the right to update this privacy policy as needed. The current version is always available on our website.
Controller: UMFRAGO - Institut für Digitale Markt- und Meinungsforschung GmbH Grundsteingasse 39/2/19, 1160 Vienna, Austria
Email: office@feedbk.ai
Last Updated: August 2026
Source (partial): Privacy Policy Generator Austria GDPR – www.fairesrecht.at